We accept the following payment methods:
Card payment accepted in-store and over the phone
Payment must be received within five (5) days of auction close. Unpaid auction wins will be forfeited after five (5) days and a Non-Payer report will be filed with eBay to recover the closing fees of the auction.
If you have received your purchase and you are happy with it, please leave us Positive Feedback with 5-star rating DSR. This lets us know that all is well and allows us to archive our records. Please contact us before leaving Neutral or Negative feedback as we can always sort out issues to your full satisfaction, thank you. We understand that everyone has different expectations and perceptions, and we want you to be completely happy with your purchase. Your Queries will be answered within 24 hours. Thank you for your patience.
All Product with latest models comes with a RTB 12 month warranty
All Old model equipment warranty come with 3 or 6 months Warranty
All items with Manufacturer Warranty not acceptable if any thing wrong contact directly with Apple or item manufacturer.
All Brand new items Or CPO packed items Return is only acceptable if its in same seal condition after opening if any thing wrong contact with Apple or manufacturer.
Warranty does not cover any software conflicts created by user and no warranty for software installed.
Battery warranty is only for 1st 60 days after that battery does not cover under warranty.
Accessories come with product like charger, cable, plug or headphone only cover for 30 days.
Any accidental damage, liquid damage, damage with mishandling of item or due to pressure on screen damage does not cover under warranty.
USMAC store provides a 3 month to 12 month warranty on ALL faulty small box products and pristine large appliances, applicable from the date of payment.
USMAC store provides 3 months warranty on faulty non-pristine, large appliances, applicable from the date of payment.
If your item develops a fault within the warranty period, we may offer repair or an exchange for the same, or a similar product, depending on our current stock. If we don’t have stock available for an exchange we order faulty part and it may take some time to
To qualify for a refund the product must be:
- In the same condition as supplied to you
- Complete with any accessories and free gifts offered with it
- If possible, with the original box and packaging
The above warranties do not cover non-faulty products, nor issues caused by accident, neglect, misuse or normal wear and tear.
If a product is returned as faulty but found not to have a manufacturing fault or if a fault has developed as a result of accident, neglect or misuse, no costs will be refunded.
Serial numbers of all parts and products will be verified against the returned item/s. If the serial number/s of the returned item/s are found not to correspond with the original serial number/s, no costs will be refunded.
Any form of investigation, intervention or repair undertaken on your purchase by any party other than Manufacturer will result in the invalidation of the applicable product warranty, and a return will not be accepted and no costs will be refunded.
All warranties are non-transferrable.
The UsMac store sells some end-of-line products, so this type of stock is limited and we may not have a direct replacement available for an exchange.
If replacement is available and we accept it’s our fault we do swap of product with DPD swap service.
All exchanges are at the discretion of USMAC/COSMAC stores.
The exchange of CD’s, DVD’s and computer software may be restricted to the same product.
Your PayPal account will be refunded once we have received your return.
In all cases, goods must be received before refunds are given.
We’ll email you once our warehouse receives the item it normally take 24-48Hrs.
You can expect your refund to be processed within 48 hours of us confirming we have received the item. You will receive an email confirming your return has been received and a refund has been processed.
Express delivery costs will only be refunded if you notify us within 30 calendar days of delivery, and
- You received an incorrect item.
- You received a damaged item.
- You received a faulty item.
Please note that it can take up to 5 days for a refund to appear in your PayPal account.