Returns and Refunds

Returns and Refund

The USMAC returns policy

We endeavour to guarantee that our clients are content with their buys and that the right items are constantly conveyed. On the other hand, we understand that issues can every so often happen.

On the off chance that you are having an issue with your item(s) or are in any case unsatisfied with your buy, please give back the item back to us alongside the paper work that was sent with the request and a covering letter expressing the explanation behind the arrival.

Reaching us:

On the off chance that you might want to converse with an individual from our client administrations group, you can call us at whatever time somewhere around 9:00am and 5:00pm Monday to Friday.

The USMAC head office is shut on Saturdays, Sundays and bank occasions. On the off chance that you'd like to contact us by means of email, you can email us at info@usmac.co.uk. We attempt to answer all messages inside of 24 hours, and will ordinarily organize a suitable time to get back to you. If you don't mind take note of that you will need to address one of our delegates via telephone before an item return is approved.

Conditions of return

With a specific end goal to give back an item to USMAC and get a discount or option item, the accompanying conditions need to be met:

  • You will need to tell USMAC that you plan to give back the item inside of 14 days from the date of Delivery.
  • At the point when returning items, the product(s) need to achieve us inside of 30 days from the date of Delivery
  • All items being returned must be sent alongside a finished returns structure.
  • Item(s) must be returned in their unique working condition.
  • All items must contain every single unique accessory, for example, links, WIFI cards and manuals.
  • Items must be returned safely and in suitable bundling.

On the off chance that you are giving back an item, we generally suggest that you acquire suitable confirmation of postage. USMAC acknowledges no risk for bundles lost in the post.

Your statutory rights in connection to Refund and returns stay unaffected.

How would I return my item?

In the event that you have concluded that you might want to give back your item, you will need to contact us click here

You will need to finish our profits shape and state the explanation behind your arrival.

When this has been sanction the item can then be returned in the first bundling to our stockroom in South London use a trustworthy courier.

You must have a proof of postage and/or following number for the item being returned.

When we have gotten your item, and if all the conditions set out in the USMAC returns arrangement are met, we will issue a discount to the estimation of the item.

How would I know you have gotten my returned item?

USMAC will tell you through email once a returned item has landed at our distribution centre.

It would be ideal if you note it will take a couple of days for comes back to achieve us and be handled. On the off chance that you've sent an arrival to USMAC and haven't got any affirmation following 14 days,

I got the wrong item

In the uncommon event that you get the wrong item, call us at 0800084200 or email at info@usmac.co.uk we will try our hardest to determine the issue as fast as possible.

My item arrived damaged

All items are investigated before they are couriered. We do acknowledge that a few items can periodically turn out to be physically harmed amid travel.

It is essential that you let us know immediately if there is any harm on the item as we can bring this up with the courier. If it’s not too much trouble get in touch with us to advise us of any physical harm to your item; our head office is open at whatever time somewhere around 9:00am and 5:00pm.

*Customers should dependably altogether watch that the item is in unmistakably great condition before marking with the courier to acknowledge the Delivery.

When you sign with the courier, you are tolerating that the item is in "great condition." This voids any protection we take out on our items. This makes it unthinkable for us to claim for any harm with the courier.

In the event that you have recognized any physical harm on your item that wasn't recorded on the item depiction, please tell the driver, and verify you compose "harmed" in the mark box.

Can I give back my item in the event that I basically don't need it?

Yes. We will acknowledge returns for items that you don't need, the length of the conditions set out in the USMAC returns arrangement are met.

How long does Refund take to process?

When the returned item has touched base with us we will take up to seven working days to approve the discount.

The landing time of your discount in your financial balance relies on upon the banks clearing times. We request that you permit up to 14 working days for leeway of the discount into your bank, albeit in some cases it can be moment.

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