Refund and Returns Policy

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RETURNS

30 days Money Back Guarantee.

If you find that you are not satisfied with your item, you can reach us via contact us page, Whatsapp message, email phone call. We will then respond with a returns code to return the item to us for a refund.

This item comes with 6 -12 Month as specified in tittle USMAC return to base warranty and Apple remaining warranty (to give you complete confidence). The warranty does not cover any software conflicts created by the user, i.e. virus/accidental deleted system files. After the first 60 days, the warranty will cover Hardware problems only NOT the battery. Please keep in mind no other companies cover hardware they just cover Labour.

How to return

Returns are FREE & EASY

For all exchange & returns queries please contact us via the Contact US Or Whatsapp messages.

Returns will be processed within 24 hours once received at our warehouse (excluding weekends and bank holidays).

We’ll send you an email as soon as we’ve completed your return, letting you know your parcel has been received & a refund or exchange has been processed.

Refunds will be issued to the payment method you used to place your original order. This typically takes 5 working days in the UK, depending on your payment method issuer.

  • Returns are FREE.
  • For all exchange & returns queries please contact us via available contact options.
  • For Large Appliance & Large iMac/ TV returns. Please contact us and Pack it safely.
  • Refunds are paid once your product is back with us.

Cancellations / Non-faulty returns

If you change your mind, and wish to return your order, you must do so within 30 calendar days of the date of invoice.

Unwanted returns are not accepted after this period.

To qualify for a refund, unwanted products must be:

  • Unopened
  • Unused, without installation or data input
  • In the same condition as supplied to you
  • Complete with any accessories and free gifts offered with it
  • With the original box and unopened packaging

Unwanted products cannot be accepted after 30 days if any of the above criteria are not met.

The right of cancellation does not apply in the following circumstances:

  • When the product seal has been broken on any DVDs, CDs, memory cards or software, including games
  • On any personal hygiene products such as shavers, hair care products
  • On headphones, where the seal on the packaging is broken
  • If you want to return a Software Product Activation Key card which is not faulty, the silver strip on the back of the card must be fully intact as new

If a product is returned as unwanted, but the above conditions are not met, no costs will be refunded.

Serial numbers of all parts and products will be verified against the returned item/s. If the serial number/s of the returned item/s are found not to correspond with the original serial number/s, no costs will be refunded.

Any form of investigation, intervention or repair undertaken on your purchase by any party other than Manufacturer will result in the invalidation of the applicable product warranty, and a return will not be accepted and no costs will be refunded.

All warranties are non-transferrable.

Delivery

All orders Despatched by DPD Predict service, so please leave your mobile number in check out to get a text message for the time of delivery ( DPD Predict send the text message for 1 hrs delivery Window so you do not need to wait all day ).

One hour Predict for all UK & European Customers

DPD is the best service for UK & European customers:

All UK & European customers can also track the progress of their parcels on a real-time map as DPD drivers make their way to the delivery address.

DPD Classic service includes in Transit notifications to your customers so they can change the delivery day or reroute the parcel to their nearest Pickup shop or Neighbours

Please do not accept delivery if the box is damaged or tempered(broken seals). Items will be shipped within 1 working day after payment is cleared. (Monday to Friday).Item bought today, Will be shipped next working day except in some circumstances it may take up to 3 working days. The item will be shipped by DPD, 24-hour express excluding weekends and holidays. Pick up services are also available at our warehouse. If you do not receive your item within the specified time. Please do not hesitate to contact us before opening any request.