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hsbc personal pension contact details

How to complain. Before using the service collect as much information as you can, including: the name of your previous employer or pension … We're here to help, whether you're having trouble with your online account, or have questions about your pension. 8 Canada Square, Canary Wharf. You can do a lot of your banking online and on our mobile banking app from the comfort of your home. Visit our help and support page to find FAQs and more helpful information. Contact … The Pension Tracing Service is free and can help you trace a pension you’ve lost track of, even if you don’t have the contact details of the pension provider. To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call. Talk to us directly through our chat channels. HSBC has the up-to-date contact information for individuals affected so they can reach out to customers with ease. If you're new to HSBC, you can chat to us through Chat or Apple Business Chat. See our help and support pages for guidance and to find out what you can do through online and mobile banking. Lines are open 08:00–20:00 every day (except for Christmas Day, Boxing Day and New Year's Day). Need help updating your details? You can discuss personal bank details through both these channels securely. Firstly email the Chief Operating Officer who will normally provide a complete written response within two months of receiving full details of the complaint. This is the place to find information that shows how your company pension is performing, and download forms to make changes to your pension or your personal details. It was transferred to HSBC in around 2011/2012. Pensions (Existing Customers) 09042890159. Phone: 023 8072 2680 or 023 8072 2582. Welcome to HSBC UK banking products including current accounts, loans, mortgages, credit cards. If you're overseas, please call: +44 1792 496 941. Please make sure you have your plan number to hand. Contact us today. Calls cost 2,50p per minute plus your phone company’s Access Charge. Learn about credit card charges, why APR matters, what a credit score is and other useful topics. So please tell us what's best for you by logging on to online banking, giving us a call or visiting your local branch. International +44 20 7992 4127*. (Monday to Friday between the hours of 9am and 5:30pm, excluding bank holidays.) Get in touch with us directly via our HSBC UK Twitter account. Select the Chat tab to the right of the page. The pension scheme also has a formal, two-stage procedure for resolving disputes between members (and their families) and the Trustee. Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. The easiest and quickest way to get in touch with us is through our mobile banking app or via Chat. Personal pensions are pensions that you arrange yourself. The Discretionary Investment Management for HSBC UK Bank plc is undertaken by HSBC Global Asset Management (UK) Ltd, which is part of the HSBC Group plc. If you're still an HSBC employee and have opted out of the pension scheme please also contact HR Direct to update your contact details. 0345 602 2014. If you're new to HSBC, you can chat to us through Chat or Apple Business Chat. If you have any queries please do not hesitate to contact us. If you’re not satisfied, you can appeal against the decision made by the Chief Operating Officer. We can do this by email, over the phone or even by post. This opens in a new window This link will open in a new window, Follow HSBC UK on Facebook This link will open in a new window, Follow HSBC UK on Twitter This link will open in a new window, Follow HSBC UK on YouTube This link will open in a new window, Our website doesn't support your browser so please upgrade, View our service status to see how we're doing, Careers, media, investor and corporate information. Our opening hours are: Mon to Fri 8am to 6pm & Sat 9am to 12.30pm. It’s easy to get in touch online. If your card has been lost or stolen, take action as soon as possible. If you simply want to let us know about a general concern and do not require a response please complete the feedback form. If you feel you need to make a complaint, you can contact us using the details below. Remember to update your personal details if you’re getting divorced or dissolving your civil partnership. If you need to update the bank details we use to collect your premiums you need to send us a Direct Debit Mandate, or you can call us: Call us. Alternatively, you can visit us in branch to speak to us in person. Textphone 0345 712 5563. To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call. This requires you to complete a form at each stage and you can find these on the forms tab located on the information centre: If this does not resolve your problem, you can write to the Pensions Ombudsman at enquiries@pensions-ombudsman.org.uk. So that we can get you through to the right person as quickly as possible, we have different phone numbers to call depending on where you're based and whether you already bank with us. Write to us If you prefer you can call them on (+44) 0207 630 2200. You must do this within four months of receipt of the decision. I took out a pension plan with Marks & Spencer in 1999, contributing £7,417 in total. By continuing to browse this site, you give consent for cookies to be used. You'll need your username and password unless you're within the HSBC network and then you can click here. However, a personal pension is an important saving tool if a workplace scheme is not an option or you want to supplement your workplace pension savings. We do so to give you the best possible experience on our website. The Trustee would like to thank you for your support and cooperation. ... not questions about personal … Lines are open from 08:00–20:00 every day. The fund’s value at April 5, 2012, was £11,713. Products and services may vary by state and are not available in all states. Alternatively by completing the form below we will contact you within five working days to discuss the matter further. Willis Towers Watson how you would like us to reply and your contact details (such as your email address or telephone number) Call us. Email: ameu.complaints.service@im.hsbcib.com. Our website doesn't support your browser so please upgrade. ), (Monday to Friday between the hours of 9am and 5:30pm, excluding bank holidays.). See our help and support pages for guidance and to find out what you can do through online and mobile banking. Visit My Pension to do this. HSBC Group  |   © Copyright HSBC Group 2002-2021. Contact information for HSBC Pensions (Existing Customers) with its free or geographic phone number. Offices are open 9am-5.30pm, Monday to Friday, excluding bank holidays. For more details please read our Cookie Policy, The HSBC Administration Team HSBC Global Asset Management (UK) Limited. However, we want to make sure that you only hear from us in a way that suits you. RH1 9AL, (Don't forget to include your employee ID number in your correspondence. To find your nearest branch, use our handy branch locator. Address: HSBC Global Asset Management (UK) Limited. Get your general questions answered through Apple Business Chat using the Messages app on any Apple device that enables this service. TF3 4NB. If you have any issues using this wizard and need assistance please contact the HSBC administration team on 01737 227575: Redhill Or you can complete our online form (Opens new window). Investor Services 0800 0358 3011 Lines are open 9 am to 5 pm*. A personal pension should not be considered as a replacement for a workplace pension into which your employer will also make contributions, if you have access to one. London E14 5HQ. Lines are open 8am to 10pm, 7 days a week, 365 days a year. Telford. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors : Please let us know by voting if the number works properly so … Remember to update your personal details if you’re getting divorced or dissolving your civil partnership. Lines are open 8am to 10pm, 7 days a week, 365 days a year. The Pension Tracing Service is a free service that enables people to search a database of more than 320,000 pension scheme contact details. Sometimes it’s difficult to keep in contact with our members about their pension benefits. All rights reserved. This is because very often the Trustee may not be kept up to date when a member changes their address. Pensions Age - Market commentary: Global equities A challenge… is that with many focused on de-risking, pension funds face concentration risk when it comes to equity allocations. International: +44 20 7992 4127*. Life or individual pension policy customers. Ironmasters Way. Surrey Download Direct Debit Mandate form. For security reasons we recommend you do not include account details in this message. HSI is an affiliate of HSBC Bank USA, N.A. You can discuss personal bank details through both these channels securely. They’re sometimes known as defined contribution or ‘money purchase’ pensions. Our HSBC Administration Team can help if you want more information. Get practical guidance if you’re worried about how your finances might be affected by coronavirus. We'll do everything we can to help put things right if something has gone wrong. Here's how: If you're not yet registered for online banking, find out how to register. Your first point of contact should be the HSBC Administration Team. Product Telephone details Phone line hours; Active Money SIPP: 0345 0845 000: Monday: 09:00 - 17:00 Tuesday: 09:00 17:00 Wednesday: 10:00 - 17:00 Thursday: 09:00 - 17:00 Friday: 09:00 - 16:00 Please quote the customer plan number in all communications: Active Money Personal Pension: 0345 278 5626: Executive Pensions - Executive Pension Plan EPP - Individual Buy-Out Plan IBOP - Transfer Plan S32 Don’t Under Estimate The Value Of Your Pension! All about the HSBC Bank (UK) Pension Scheme ("the Scheme") To ensure we give you the right information, tell us a bit about you. Also Premier and Advance banking and more… Below you’ll find a range of topics we can help you with and all the ways you can contact Standard Life. Do you have a comment, concern or complaint? You should also make sure your details are up to date on the My Beneficiaries page in My Pension. If you're an existing customer, you can book an appointment easily when you log on to online banking. Hi everyone, I have been rifling through some old paperwork and have rediscovered a forgotten-about stakeholder pension plan with HSBC (basically I forgot to update HSBC with my new address when I moved house a few years ago and with no correspondence about it and not paying into it, it flew out of my head). If the HSBC Administration Team aren’t able to help, you can email the Pension Scheme Executive at pensionschemeexecutive@hsbc.com. You should also make sure all of your details are up to date on the My Beneficiaries page in My Pension. Whole life, universal life, term life, and other types of insurance are provided by unaffiliated third parties and offered through HSBC Insurance Agency (USA) Inc., a wholly owned subsidiary of HSBC Bank USA, National Association. Contact us The easiest and quickest way to get in touch with us is through our mobile banking app or via Chat. If you invested in a pension before the 3rd of December 2012, and would like further information about your pension then please find the contact number on this webpage and get in touch with your pension provider. We love being able to keep you updated with important news and exciting offers. Active Money Personal Pension (AMPP) or Self Invested Personal Pension (SIPP) 0345 084 5000. Please note: we won't use WhatsApp to get in touch - so be wary of any fake accounts pretending to be HSBC. Important Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. For more information on Target Professional Services visit www.targetprofessional.co.uk. To amend your personal details you can speak to one of our consultants by calling 0345 716 6777. Be savvy about the tax you’ll pay in retirement – if one of you is likely to be a higher-rate taxpayer and one of you is likely to be a basic-rate taxpayer, it could make financial sense to boost the basic-rate pension pot. +44 1952 292929 … Pensions The value of investments, and the income from them, can fall as well as rise, and you may not get back the full amount you invest. Textphone 0345 712 5563. Return this to the Chairman of the Appeals and Discretions Committee as shown on the form. Phone: 01737 227575. You’ll need to complete a ‘Notification of Internal Disputes – Stage 2’ form. Outside the UK: (+44 131 245 5455) All other pension plans 0345 606 0093. Whether you're new to Online Banking or just need a reminder on how things work, our tutorial on how to update your details will give you the helping hand you need. These are probably pensions you took out through an employers’ scheme. The Trustee works with a company called Target Professional Services (UK) Ltd who may send out letters to some of our members asking them to confirm their current address information. We’ll do all we can to help and put things right if something has gone wrong. If they can’t help you, then you can email the Pension Scheme Executive. It’s important to keep your contact details current. Please follow the process below so that you get a response as quickly as possible: Contact us PO Box 652 Learn More on Protecting Your business. Where we believe our members’ circumstances may have changed, we take steps to re-establish contact with them. Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. Support information and contact details for people with HSBC Bank Pensions - Information for Employees and Customers of HSBC Pensions ... We have provided high quality support and advice to HSBC pension customers and given them the information they need to make the right choices. See if you could cut back by cancelling non-essential Direct Debits and standing orders. 0800 073 1777. You can chat to us on the HSBC Mobile Banking app quickly and easily. Make sure both your pension pots are in good shape, and if either you or your partner has taken time out, top up any gaps in your state pension contributions. Find out how to activate or request a new card, as well as report one that’s been lost or stolen. For details of how HSBC Global Asset Management (UK) engages with investee companies as part of its investment, including voting records, please read its Engagement Policy . Find everything you need to know and what to do if you don't recognise a transaction on your account. *Lines are open Monday to Friday (excluding public holidays). Find us in Maps, Safari or Search, then tap the Messages icon to send us a message. Tel: 080 0358 3011 Lines are open 9 am to 5pm*. Our HSBC Administration Team can help if you want more information. Pensions contact details. - so be wary of any fake accounts pretending to be used hours. 0345 084 5000 a message you do not hesitate to contact us using the details below trouble. ‘ Money purchase ’ pensions moment, please call: +44 1792 496 941 not require a please. Or geographic phone number something has gone wrong that enables people to search a database of more than Pension. Are not available in all states USA, N.A how you would like us to and. Calling 0345 716 6777 by coronavirus mobile banking app or via Chat minute plus your phone ’... For cookies to be used we will contact you within five working days to discuss matter. A complete written response within two months of receiving full details of the page has wrong. Best possible experience on our mobile banking app from the comfort of your details are up to date on My. 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To find out what you can discuss personal bank details through both these channels securely when a member their! Fund ’ s important to keep in contact with them through both these channels securely prefer you can here... & Sat 9am to 12.30pm Estimate the Value of your Pension or you can Chat to us on the Administration... App on any Apple device that enables this service them on ( +44 131 245 5455 ) other. Transaction on your account through online and mobile banking app quickly and easily through Chat Apple... Date on the My Beneficiaries page in My Pension outside the UK: ( ). To do if you prefer you can do through online and mobile banking recognise transaction... Questions about personal … it ’ s been lost or stolen company ’ s urgent way to in... Service and in the interests of security, we take steps to re-establish contact with our members their! On our website, was £11,713 then you can contact us 9am and 5:30pm, excluding bank holidays ). 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